Information We Collect

We may collect personal information that you voluntarily provide when you:

• Request a home valuation

• Request a consultation

• Inquire about buying or selling a property

• Submit a contact or lead form

• Sign up to receive property information

• Communicate with us by telephone, email, or text message

• Request an appointment or property showing

• Participate in a real-estate transaction

• Subscribe to marketing communications

The information we collect may include:

• Full name

• Email address

• Telephone number

• Mailing address

• Property address

• Property type and condition

• Buying or selling preferences

• Desired price range

• Preferred location

• Property ownership information

• Transaction-related information

• Appointment and showing information

• Communications and correspondence

• Any other information you voluntarily provide

Please do not submit Social Security numbers, banking credentials, payment-card information, or other highly sensitive information through a general website form.

Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Internet Service Provider

• Date and time of access

• Pages visited

• Referring and exit pages

• Links or buttons clicked

• General geographic location

• Website interactions and browsing activity

This information helps us operate, secure, analyze, and improve our website and marketing activities.

Sources of Personal Information

We may obtain personal information from:

• You directly

• Website forms

• Telephone, email, and text communications

• Real-estate platforms and Multiple Listing Services

• Public property and government records

• Referral partners

• Advertising and social-media platforms

• Customer relationship management systems

• Website hosting and analytics providers

• Other service providers involved in a requested real-estate transaction

How We Use Your Information

Homes By Queenie may use collected information to:

• Respond to questions and requests

• Provide property information

• Prepare home valuations

• Assist with buying or selling real estate

• Schedule consultations, appointments, and showings

• Communicate about properties, services, and transactions

• Provide transaction and appointment updates

• Send requested emails or text messages

• Send marketing communications when you have consented

• Personalize your website experience

• Maintain customer and prospective-client records

• Improve our website, services, and marketing

• Analyze website performance and visitor activity

• Detect and prevent fraud or unauthorized activity

• Comply with legal, regulatory, brokerage, and professional obligations

• Establish, exercise, or defend legal claims

Cookies and Tracking Technologies

Homesbyqueenie.com may use cookies, pixels, analytics tools, and similar technologies to:

• Remember visitor preferences

• Understand how visitors use our website

• Measure website traffic and performance

• Improve website functionality

• Evaluate advertising campaigns

• Display relevant advertising

• Prevent fraudulent or unauthorized activity

You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

Some browsers and extensions support the Global Privacy Control signal. Where required by applicable law, we will treat a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

How We Disclose Information

We may disclose personal information to trusted service providers that help us operate our business, including:

• Website hosting providers

• Customer relationship management platforms

• Email and text-messaging providers

• Analytics and advertising platforms

• Information-technology and security providers

• Administrative and customer-support providers

• Real-estate brokerages

• Multiple Listing Services

• Transaction coordinators

• Escrow and title companies

• Lenders, inspectors, appraisers, contractors, attorneys, and other professionals involved in a transaction

• Government agencies or legal authorities when required by law

These parties may receive information only when reasonably necessary to provide services, fulfill your request, facilitate a transaction, or comply with legal obligations.

We may also disclose information during a merger, acquisition, financing, reorganization, sale of business assets, or similar business transaction.

Sale and Sharing of Personal Information

Homes By Queenie does not sell personal information in exchange for money.

Certain analytics, advertising, or tracking technologies may be considered “sharing” or “selling” under California privacy law, even when no money is exchanged. Where applicable, California residents may request to opt out of these practices.

Homes By Queenie does not knowingly sell or share the personal information of individuals under 16 years of age.

Mobile and Text-Messaging Information

When you provide your mobile number and consent to receive text messages, Homes By Queenie may send:

• Responses to your inquiries

• Property information

• Home-valuation updates

• Appointment and showing reminders

• Transactional or service-related messages

• Follow-up communications

• Occasional marketing messages

Message frequency varies. Message and data rates may apply.

Consent to receive marketing messages is not a condition of purchasing goods or services, hiring Homes By Queenie, or participating in a real-estate transaction.

You may revoke your consent at any time by replying STOP or by communicating your request through another reasonable method. After opting out, you may receive one final message confirming your request.

For assistance, reply HELP or call (408) 818-0318.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text-message originator opt-in data and consent will not be sold, rented, or shared with third parties, except service providers, telecommunications carriers, aggregators, and messaging-platform providers that help deliver and support the text-messaging service.

Wireless carriers are not responsible for delayed or undelivered messages.

Email Communications

If you provide your email address, we may send information related to your inquiry, requested services, properties, appointments, or transactions.

We may also send marketing emails when permitted by law. You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or contacting us directly.

Even after you unsubscribe from marketing emails, we may continue sending necessary transactional or service-related communications.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Maintain business and transaction records

• Complete real-estate transactions

• Fulfill the purposes described in this policy

• Comply with legal, brokerage, tax, accounting, and regulatory obligations

• Resolve disputes

• Enforce agreements

• Protect our legal rights

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

California Privacy Rights

Subject to the applicability of the California Consumer Privacy Act and its exceptions, California residents may have the right to:

• Know the categories of personal information collected

• Know the sources from which personal information was collected

• Know the purposes for collecting, using, selling, or sharing personal information

• Know the categories of third parties to whom information was disclosed

• Request access to specific personal information

• Request correction of inaccurate personal information

• Request deletion of personal information, subject to legal exceptions

• Opt out of the sale or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information

• Receive information in a portable and usable format

• Exercise privacy rights without unlawful discrimination

We may need to verify your identity before processing a privacy request. You may also designate an authorized agent to submit a request on your behalf, subject to identity and authorization verification.

These rights apply only when the relevant privacy law applies to Homes By Queenie and the particular information or request.

Exercising Your Privacy Rights

To submit a privacy request, contact Homes By Queenie using one of the following methods:

Phone: (408) 818-0318
Website: homesbyqueenie.com
Mail: 690 Saratoga Ave., Suite 100, San Jose, CA 95129

Please include sufficient information for us to understand, verify, and respond to your request.

We will respond within the period required by applicable law.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

Where required by California law, we recognize qualifying Global Privacy Control signals as opt-out requests.

Third-Party Websites

Our website may contain links to third-party websites, real-estate platforms, social-media services, lenders, title companies, or other organizations.

Homes By Queenie does not control and is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of each website you visit.

Children’s Privacy

Homes By Queenie does not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information through our website, please contact us. We will take reasonable steps to locate and delete the information when appropriate.

International Visitors

Our website is primarily intended for individuals located in the United States. If you access the website from another country, your information may be transferred to, stored in, and processed in the United States.

Changes to This Privacy Policy

Homes By Queenie may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

Changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Homes By Queenie
Queenie Orteza, DRE #02179699
Phone: (408) 818-0318
Website: homesbyqueenie.com
Address: 690 Saratoga Ave., Suite 100, San Jose, CA 95129